Managed Support
We keep it running, because we built it.
24/7 monitoring, security, and support across cloud, applications, and data. The same senior engineers who understand your systems are the ones on call when something needs attention.
What we manage
Cloud, applications, data, and security, under one roof.
We don't split operations into separate contracts with separate teams, and we don't treat security as an add-on. One service, four areas, one point of accountability.
Monitoring, maintenance, and cost optimisation across Azure, AWS, and GCP. Infrastructure as code, backup and disaster recovery, and continuous security compliance monitoring.
Monitoring, performance management, deployment, and troubleshooting, for applications we've built and for the wider estate they sit alongside once we're already engaged.
Database administration across SQL and NoSQL, warehouse management, backup and recovery, and performance tuning.
24/7 monitoring and incident response across the managed estate, delivered to independently certified ISO 27001:2022 and Cyber Essentials Plus standards. This includes vulnerability and compliance monitoring, patch management, network and endpoint monitoring, and incident response with agreed escalation paths as part of day-to-day operations. Penetration testing is carried out in-house by our own team, with specialist testing sub-contracted on a case-by-case basis where a particular engagement calls for it.
Abstract Insights
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ABSTRACT TEAM · 5 MIN READ
TRANSFORM · 5 MIN READ
TALENT · 8 MIN READ
CLIENT WORK
Kept running, not just handed over.
HEALTHCARE
NHS
Disaster recovery for a patient engagement platform used by 3.6 million people
The NHS needed a disaster recovery solution for its Patient Engagement Platform, used by 3.6 million people to manage hospital appointments, with zero data loss and no interruption to service. Working with Microsoft, Abstract built a Platform-as-a-Service solution on Azure using a Hub and Spoke architecture across two regions, with Traffic Manager failover, Private Endpoints, WAF and DDoS protection, and continuous SQL replication.
The result: zero data loss, uninterrupted service through regional failover, and security controls that met strict healthcare regulations.
ENERGY
Pinergy
24/7 managed operations for a national energy platform processing billions of data points
After Abstract built Pinergy's Digital Layer, a secure, Azure-hosted platform automating billing, forecasting, and customer reporting at national scale, Abstract stayed on to run it. That means 24/7 monitoring and alerting, incident response, patch management, backup validation, and bi-monthly service governance reviews, against a 99.5% monthly availability target and tiered response times starting at one hour for critical issues.
The result, in Pinergy's own words:
"A hybrid onshore/offshore model that works well, with strong control and governance, underpinned by cost effectiveness"
Three lines, one team.
First Line
A UK-based service desk logs and triages every incident, and handles what can be resolved immediately.
Second Line
Technical specialists take on complex troubleshooting and escalated incidents.
Third Line
Senior engineers and architects, the same calibre of people who design systems in the first place, resolve what needs deeper expertise.
Responsethat means something
Critical incidents get 24/7/365 coverage with response times agreed upfront for each engagement.
Book a Discovery Call
We'll identify the highest-impact opportunities for your organisation.